Booking Policy

• Deposit: Secure your tour with a 25% upfront payment. The remaining balance can be settled in cash or by card on the day of the tour.
• Payment Methods: We accept major credit cards, debit cards, and cash in USD, Euros, English Pounds or Egyptian Pounds.

Confirmation & Contact

• Confirmation: You will receive a confirmation email upon booking, which includes your itinerary and payment details.
• Contact: The Dandelion Egypt Team will reconfirm your pickup time and location 24 hours before your tour. For any inquiries or assistance, please reach our operations team at +201158644348 or support@dandelionegypt.com.

Flexible Itinerary

• Customization: Each tour itinerary can be customized based on your preferences by adding or excluding visits or activities. Just contact us through the “Tailor This Tour” option in the booking form.

Pickup Location Options

• Alternative Pickup: If you need a different pickup location than what is mentioned in the tour itinerary, please contact us, and we will arrange that for you at an additional cost.

Tour Program & Duration

• Schedule Changes: Please note that the itinerary may be subject to slight changes due to traffic conditions or unforeseen circumstances.

Language Availability

• Options: Tours are conducted in various languages, including English, German, French, Italian, Polish, Dutch, Russian, Spanish, and Arabic. Please specify your preferred language when booking to ensure availability.

Dietary Restrictions

• Notification: If you have any special dietary requirements (vegetarian, vegan, gluten-free, etc.), please inform us in advance so we can accommodate your needs.

Accessibility

• Mobility Considerations: Some sites may require walking and may not be fully accessible for those with mobility issues. However, we offer selected accessible tours. Contact us for further details on accessible options.

Weather Conditions

• Contingency Plan: In the event of poor weather or unforeseen circumstances, we will provide an alternative date for your tour or a full refund if rescheduling is not possible.

Emergency Contact

• Emergency Procedures: In case of emergencies during your tour, please contact our team immediately. We are available 24/7 to assist you. Reach us at +201158644348 or support@dandelionegypt.com.

Feedback & Reviews

• Your Experience Matters: After your tour, we would love to hear your feedback. Please consider leaving a review to help us improve our services and assist future travelers.

Documents & Identification

• Passport: Ensure it’s valid for at least 6 months from your date of entry.
• Visa: Bring any required visa or entry documents, and check visa requirements based on your nationality.
• Copies: Keep digital or photocopies of your passport, visa, and travel insurance for added security.

Footwear

• Comfortable Shoes: Essential for exploring historical sites, trekking, and walking on uneven terrain.
• Flip-Flops/Sandals: Great for beach days or relaxing at your accommodation.

Sun Protection

• Sunscreen: Choose a high SPF to protect against the strong Egyptian sun.
• Sunglasses: Opt for polarized lenses to reduce glare, especially when visiting desert areas.
• Hat: A wide-brimmed hat is ideal for outdoor tours, providing shade for your face and neck.

Clothing

• Light Clothing: Pack breathable, lightweight fabrics suitable for the warm climate.
• Layering Options: Include a light jacket or sweater for cooler mornings and evenings.
• Modest Attire: For visits to religious sites, ensure clothing covers your shoulders and knees.

Swim Gear

• Swimsuit & Towel: Necessary for beach and snorkeling activities; consider a quick-dry towel for convenience.

Camera & Tech

• Camera/Smartphone: Capture iconic moments from your journey; don’t forget your chargers!

Cash & Personal Expenses

• Currency: Bring cash in Dollars, Euros, or Egyptian Pounds for tips, optional activities, and personal purchases.
• ATM Information: ATMs may not always be available in remote areas, so plan accordingly.

Optional Gear

• Snorkeling Equipment: If you enjoy snorkeling, consider bringing your own mask and fins for a personalized experience.

Health Essentials

• Medications: Bring any personal medications, including over-the-counter items you may need (like pain relievers or allergy medication).

Power Needs

• Adapter: Ensure you have Type C or F power adapters for charging devices. Consider a portable charger for long days out.

Travel Insurance

• Documentation: Keep a copy of your travel insurance details for emergencies; ensure it covers health and travel disruptions.

This detailed packing list should help ensure you are well-prepared for all aspects of your trip, from cultural explorations to beach relaxation!

Free of Charge

• Ages 0 to 1.99: Children in this age group can participate in the tour free of charge.

Partial Payment

• Ages 2 to 11.99: Children in this age group will be required to pay 50% of the tour price.

Full Price

• Ages 12 and Older: Children aged 12 and above will be charged the full tour price as per an adult.

Note on Airfare

• If your tour includes airfare, additional charges for children may apply. Please inquire at the time of booking for specific pricing details.

Free Cancellation

• Up to 48 Hours Before Tour Start: Full refund available.

Late Cancellation

• 24 to 48 Hours Before Tour Start: 50% refund eligible.

No Refunds

• Less than 24 Hours Before Tour Start or No-Shows: No refund.

Changes to Bookings

• Rescheduling: Contact us at least 24 hours in advance to avoid additional fees.

Force Majeure

• Unforeseen Circumstances: In case of natural disasters, political events, or extreme weather, we offer either:
  • An alternative date
  • A full refund

Refund Process

• Processing Time: Refunds will be processed within 3-4 business days after receiving your cancellation request.

Contact Information

• For cancellations, rescheduling, or any inquiries regarding this policy, please reach out to our customer service team at +201158644348 or support@dandelionegypt.com.